Thursday, February 04, 2010

One for the LEA... if this makes the grade

One patient today, said that,
"..I've worked in the hospital before a long time ago, and i've seen many of you go through the system then and you were all so nice and caring and thoughtful of us oldies here, but it's when you become a doctor, and even higher then you start forgetting about the patients. I know patients are the worst people to deal with- we are always whining and miserable when we come by and meet you- I really don't envy your job, to be honest. But do bear in mind that we are all humans here who need a little time off yourself from the many many patients you encounter through the day: we come with all sorts of problems no doubt; we all do truly appreciate if a doctor spends a mere extra few minutes finding out what our main concerns are, really, and not focused on the disease itself... you students tend to do that (the former) a lot, I notice. Which is good. Always remember not to loose your human touch once you are a doctor, young man.."

She was so ever polite this 67 year old lady, even with her grossly inflammed and painful right knee due to osteoarthritis (which ironically wasn't severe enough for a knee-replacement). She did'nt want to upset 'her regular GP' as she felt it was best if she were to see the orthopaedics but she didn't want to say it outwardly to the doctor, worrying that it may offend him, thinking that his opinion was'nt the best she could've had: I told her why not i then take it up to him and see what he says? In the balance of what's best for her, I told him in the end. I thought she was fine with it. But her profound words made me think of how many doctors become disillusioned after working for the system for couple of years, putting up with all those targets, QoFs and other political implementations, when it was the noble intention of serving the patients needs which originally signifies a docs' community niche.

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